Returns

Given the nature of made-to-order and customized products and gift cards, most of the available products are not eligible for routine return. Please contact us if you have questions or concerns about a specific item.

Please carefully inspect your order upon receipt. If you discover any defects, damages, or receive the wrong item, please contact us immediately, but no later than 1 month from the date of delivery, either by calling 812.374.9208 or emailing us at arisekollections@gmail.com. Provide detailed information about the issue, your order number and delivery date and, if possible, include relevant photographs. We will promptly evaluate the matter and take appropriate steps to rectify it.

You have a 10-day return window, starting from the date of delivery, to request a return for an eligible item. This does not include weekends and holidays. Eligible items are limited to products that are offered as single predetermined finished items. To start a return, please contact us at arisekollections@gmail.com. Upon approval of your return request, we will provide you with instructions on how and where to send the item. Please note that items sent back without prior approval will not be accepted or returned.

If you have any questions or need assistance with your return, please feel free to contact us either by calling 812.374.9208 or emailing us at arisekollections@gmail.com or contacting us at Arise Kollections US LLC, 703 1/2 4th Street, Columbus Indiana 47201, United States.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days for your original payment less a return handling fee of $20 on products eligible for routine return. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your refund, please contact us at arisekollections@gmail.com.

Last updated: October 16, 2023